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Shipping policy

Shipping policy

1. Introduction

We aim to deliver most orders within 7 to 14 days. As we also offer a bespoke furniture service, some of your products could take up to 12 weeks if your furniture is an bespoke order. You will be kept updated with regular updates from one of our team members.

Kinns offers free delivery to England and Wales on all orders and free to Scotland on orders over £350 - see other charges below

We can ship everywhere in the world. Get in touch for information

You can return items within 14 days but you must keep all original packaging to avoid repacking charges.

Breakages during delivery are rare but if that happens, we'll replace the item(s) free of charge!

White Glove Delivery

Our Delivery Service

Creating  and sourcing beautiful furniture is just the beginning at Kinns. The minute you get in touch with us right through to the installation of your finished piece, we aim to provide the highest possible levels of service at every stage of the buying process. Our pledge to quality help us maintain superior levels of service from beginning to end which is why we are proud to offer a white glove delivery service for our customers.

Quality Control

Before items leave our workshop, each piece is meticulously checked by our team of experts. Only when we are happy will, It’s then carefully packaged by our team for delivery.

For delivery ease, for made-to order items, we also offer an onsite assembly service if required.

Delivery

Our trusted delivery team have the skills and knowledge to handle your order with complete care, from the minute it leaves our warehouse to the moment it’s delivered to your home. Our comprehensive and friendly service means we are able to fully unpack and install your furniture in a room of your choice. Once your furniture is in situ, we will then clear away any packaging and conduct a full quality assessment check only signing off the job when you are completely happy.

Large Orders

Through partnership with our trusted logistics service firm, we are also equipped to fulfil large scale orders too. With access to 7.5 tonne and artic lorries, your items can be delivered direct to your home.

If items are out of stock, we will notify you and confirm expected delivery timescales. The free standard delivery option takes place weekdays at any time between 8am and 6pm.

 

Returns

On the very rare occasion, that something isn’t 100% perfect, our friendly customer services team will be available to help you resolve any issue. Afterall, quality, service and customer satisfaction is at the heart of everything we do at Kinns. Send us an email at info@kinnsinteriors.com

Delivery Charges

United Kingdom inc. Crown Dependencies and Gibraltar

England and Wales (excl. Congestion Zone) Free

London Congestion Zone £15

Scotland (excl. Highlands & Islands) £10/£35
(free on orders over £350)

Northern Ireland£25/£110

Gibraltar, Jersey, Isle of Man and Guernsey£35/£130
(guide only - contact us)

Highlands & Islands Contact us

Everywhere else Guide only - contact us for an accurate price

Republic of Ireland£40/£150

France, Germany, Portugal and Spain£40/£150

Rest of Europe£50/£170

Switzerland Not available

Australia£65/£195

USA and Canada£150/£600

Rest of world Contact us